Terms of Service

Effective Date: April 1, 2026  |  Last Updated: April 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), the operator of the website located at riosscafe.world (the "Site") and related food service operations.

By accessing, browsing, or using this website, placing an order, subscribing to our mailing list, participating in promotions, or otherwise interacting with any of our services, you expressly agree to be bound by these Terms. These Terms apply to all visitors, customers, registered users, and any other individuals who access or use our services in any manner.

If you are accessing or using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, references to "you" shall refer to both you individually and the entity you represent.

We reserve the right to update, amend, or modify these Terms at any time. Your continued use of our Site or services following the posting of any changes constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically for updates.

2. Description of Services

Cafe Rio is a food service establishment operating within the United States. Our services include, but are not limited to, the following:

• In-Store Dining: We provide dine-in food and beverage services at our physical location(s), offering freshly prepared menu items for on-premises consumption.
• Takeout and Pickup Orders: Customers may order food and beverages for pickup at our establishment either in person, by phone, or through our website.
• Online Ordering: Through our website at riosscafe.world, customers may browse our menu, place orders, and arrange for pickup or delivery where available.
• Catering Services: We may offer catering packages for events, private gatherings, corporate meals, and other special occasions, subject to availability and separate catering agreements.
• Delivery Services: Where available, we may provide direct delivery or partner with third-party delivery platforms to bring orders to customer locations.
• Promotional Offers and Loyalty Programs: From time to time, we may offer promotions, discounts, loyalty rewards, and special events for our customers.
• Informational Content: Our website contains information about our menu, hours of operation, location, events, and other relevant business information.

All services are subject to availability. We reserve the right to modify, suspend, or discontinue any service, menu item, feature, or promotional offer at any time without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

Menu items, pricing, hours of operation, and service availability are subject to change without notice. Images displayed on our website are for illustrative purposes only and may not exactly represent the final product. Actual menu items may vary based on location, season, ingredient availability, and other factors.

3. User Obligations and Prohibited Activities

By using our Site and services, you agree to use them only for lawful purposes and in accordance with these Terms. You represent and warrant that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained parental or guardian consent to use our services;
• All information you provide to us is accurate, current, and complete;
• You will promptly update any information you have provided to ensure it remains accurate and complete;
• You will use our services only for personal, non-commercial purposes unless otherwise expressly agreed upon in writing;
• You will comply with all applicable federal, state, and local laws and regulations when using our services.

3.1 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities when using our Site or services:

• Using our website or services for any fraudulent, unlawful, deceptive, or harmful purpose;
• Placing false, fraudulent, or unauthorized orders;
• Attempting to gain unauthorized access to our systems, servers, databases, or any connected network;
• Scraping, crawling, or using automated tools to collect data from our website without prior written consent;
• Transmitting any viruses, malware, spyware, or other harmful or malicious code through our website;
• Engaging in any conduct that could damage, disable, overburden, or impair the functionality of our website or servers;
• Harassing, abusing, threatening, or intimidating our staff, employees, or other customers;
• Reproducing, duplicating, copying, selling, or exploiting any portion of our website or services for commercial purposes without express written authorization;
• Posting, submitting, or transmitting any content that is defamatory, obscene, offensive, discriminatory, or otherwise objectionable;
• Misrepresenting your identity or affiliation with any person or organization;
• Circumventing any technological protection measures on our website or services;
• Using our services in any way that violates applicable federal, state, or local laws, regulations, or ordinances.

We reserve the right to investigate any suspected violation of these Terms and to take appropriate legal action, including but not limited to reporting such violations to law enforcement authorities, terminating your access to our services, and pursuing all available legal remedies.

4. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, photographs, icons, audio clips, digital downloads, data compilations, software, and the overall design and arrangement of the Site ("Content"), is the exclusive property of Cafe Rio or its licensors and is protected under the intellectual property laws of the United States, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, trade dress laws, and all applicable international intellectual property conventions.

The Cafe Rio name, logo, trade dress, and all related marks, names, logos, product and service names, designs, slogans, and taglines are trademarks of Cafe Rio. You may not use such marks without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned or appearing on the Site are the property of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes in accordance with these Terms. This license does not include:

• Any resale or commercial use of the Site or its Content;
• Any collection and use of product listings, descriptions, or prices;
• Any derivative use of the Site or its Content;
• Any downloading or copying of account information for the benefit of another merchant or business;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of our intellectual property terminates the limited license granted herein and may constitute a violation of applicable laws, including copyright, trademark, and other laws of the United States and other countries.

If you believe that any content on our website infringes upon your copyright, please notify us at [email protected] with the subject line "Copyright Infringement Notice" and include a detailed description of the alleged infringement, your contact information, and a statement under penalty of perjury that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.

5. Ordering, Pricing, and Payment Terms

When placing an order through our website or in person, you represent that all information provided is accurate and that you are authorized to use any payment method submitted.

5.1 Pricing

All prices displayed on our website or menu are in United States Dollars (USD) and are subject to applicable federal, state, and local sales taxes. Prices are subject to change without notice. We reserve the right to correct any pricing errors and to cancel or refuse orders placed at an incorrect price.

5.2 Payment

We accept various forms of payment as indicated at the point of sale or checkout. By providing payment information, you authorize us to charge the applicable amount to your designated payment method. All payment transactions are subject to authorization and verification.

5.3 Order Accuracy and Cancellations

We strive to fulfill all orders accurately and in a timely manner. However, we cannot guarantee availability of all menu items at all times. If an item you ordered is unavailable, we will notify you as soon as possible and offer a suitable alternative or a refund. Cancellations may be subject to our cancellation policy, which may vary depending on the type of order and circumstances.

5.4 Refunds and Returns

Due to the perishable nature of food products, all sales are generally considered final once an order has been prepared. Refunds or replacements may be provided at our sole discretion in cases where an order is incorrect, of unsatisfactory quality, or otherwise does not meet reasonable standards. Please contact us at [email protected] within a reasonable time frame of receiving your order if you have any concerns.

5.5 Allergen and Dietary Information

While we endeavor to provide accurate allergen and dietary information, we cannot guarantee that our kitchen facilities are entirely free from allergens. It is the customer's responsibility to inform our staff of any food allergies or dietary requirements prior to ordering. We shall not be liable for any adverse reactions resulting from undisclosed or unknown food allergies or intolerances.

6. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services that are not owned or controlled by Cafe Rio, including but not limited to third-party delivery platforms, payment processors, and social media platforms. These links are provided for your convenience and informational purposes only.

We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites, services, or products. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of those third parties.

We encourage you to review the terms and privacy policies of any third-party website or service you access through links on our Site.

7. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of certain warranties. Accordingly, some of the above disclaimers may not apply to you to the extent prohibited by applicable law. In such cases, our warranties will be limited to the fullest extent permitted by applicable law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE OUR WEBSITE OR SERVICES;
• DAMAGES ARISING FROM ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS;
• DAMAGES ARISING FROM THE CONDUCT OF ANY THIRD PARTY IN CONNECTION WITH OUR SERVICES;
• ANY OTHER DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR SERVICES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations set forth in this section shall apply regardless of the theory of liability — whether based in contract, tort (including negligence), strict liability, or otherwise — and even if Cafe Rio has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for consequential or incidental damages, so the above limitations may not apply to you in full.

9. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its officers, directors, members, employees, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of or access to our website or services;
• Any content you submit, post, transmit, or make available through our website;
• Your violation of any third-party rights, including without limitation any intellectual property rights, privacy rights, or contractual rights;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Any misrepresentation made by you in connection with your use of our services;
• Any dispute between you and any third party relating to your use of our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any matter without the prior written consent of Cafe Rio.

10. Privacy and Data Protection

Our collection, use, and disclosure of personal information in connection with your use of our website and services is governed by our Privacy Policy, which is incorporated herein by reference and forms an integral part of these Terms. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

We are committed to protecting your personal information in accordance with applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable, the Federal Trade Commission Act (FTC Act) and its regulations governing unfair or deceptive trade practices, and all other applicable U.S. federal and state privacy laws and regulations.

We do not sell your personal information to third parties for monetary consideration without your explicit consent, as required under applicable law.

11. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Cafe Rio operates, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

For all disputes, claims, or controversies arising out of or relating to these Terms or your use of our services that are not subject to binding arbitration as provided below, you agree to submit to the personal jurisdiction of the state and federal courts located in the jurisdiction where our business is registered and operating, and you waive any objection to venue or personal jurisdiction in such courts.

You agree to comply with all applicable federal, state, and local laws and regulations in connection with your use of our website and services, including without limitation the FTC Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in commerce, and any applicable state consumer protection statutes.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us in writing at [email protected] and provide a detailed description of your claim, the relief sought, and your contact information. We will attempt to resolve the dispute informally within thirty (30) calendar days of receiving your written notice. If the dispute cannot be resolved informally within this period, either party may proceed to binding arbitration as described below.

12.2 Binding Arbitration

Except as otherwise provided herein, any dispute, claim, or controversy arising out of or relating to these Terms, the breach, termination, enforcement, interpretation, or validity thereof, or your use of our services (collectively, "Disputes") shall be resolved by binding individual arbitration. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and shall be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended from time to time, which are available at www.adr.org.

The arbitrator shall have the authority to grant any relief that would be available in court, including but not limited to monetary damages, injunctive relief, and declaratory relief. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND CAFE RIO EACH AGREE THAT DISPUTES WILL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. This class action waiver is an essential element of the arbitration agreement, and if it is found to be unenforceable, the entire arbitration agreement shall be null and void.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or to address other urgent matters that require immediate judicial intervention. Small claims court actions are also exempt from this arbitration requirement, provided that the claim remains within the jurisdictional limits of the small claims court.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you use our website or services. We reserve the right, in our sole discretion, to:

• Terminate or suspend your access to our website or services at any time, with or without cause, and with or without notice;
• Discontinue any feature, service, promotion, or aspect of our business operations;
• Delete any content, account information, or data associated with your use of our services.

You may terminate your use of our services at any time by simply discontinuing your access to our website and ceasing all use of our services.

Upon termination for any reason, the following provisions shall survive and continue in full force and effect: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution and Arbitration, Governing Law and Jurisdiction, and all other provisions that by their nature should survive termination.

Termination of these Terms does not limit any of our other rights or remedies at law or in equity.

14. Changes to Terms

We reserve the right to revise, modify, update, or replace any part of these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will post the updated Terms on this page and update the "Last Updated" date at the top of this document. We may also, at our option, provide additional notice of material changes through a prominent notice on our website or via email to registered users.

Your continued use of our website or services after the posting of any changes to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically for updates. If you do not agree to the modified Terms, you must discontinue your use of our website and services.

No amendment to these Terms by you shall be binding on Cafe Rio unless made in writing and duly signed by an authorized representative of Cafe Rio.

15. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

The parties agree that any invalid or unenforceable provision shall be replaced with a valid, enforceable provision that most closely approximates the intent and economic effect of the invalid or unenforceable provision.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on our website, constitute the entire agreement between you and Cafe Rio with respect to your use of our website and services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

No waiver by Cafe Rio of any breach or default of any provision of these Terms shall be deemed a waiver of any subsequent breach or default, and shall not affect the other provisions of these Terms. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

17. No Third-Party Beneficiaries

These Terms of Service are for the sole and exclusive benefit of the parties hereto — you and Cafe Rio. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms, except as expressly provided herein.

18. Force Majeure

Cafe Rio shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, government actions or restrictions, civil disturbances, strikes or labor disputes, supply chain disruptions, power outages, internet failures, cyberattacks, or any other event or circumstance beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume performance as soon as practicable. If a Force Majeure Event continues for a period exceeding thirty (30) days, either party may terminate affected services without liability to the other party.

19. Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. Cafe Rio may freely assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

20. Electronic Communications and Signatures

By using our website, placing orders online, or communicating with us electronically, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that electronic signatures, contracts, orders, and other records, and electronic delivery of notices, policies, and records of transactions are valid and shall have the same legal effect as their physical counterparts, to the extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and applicable state electronic transaction laws.

21. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as promptly as possible. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

22. Feedback and User Submissions

If you submit comments, suggestions, ideas, feedback, reviews, or other content to us through our website, email, or social media channels ("Feedback"), you grant Cafe Rio a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback in any medium or format, for any purpose, without compensation to you.

You represent and warrant that your Feedback does not infringe the intellectual property rights or other rights of any third party, and that you have all rights necessary to grant the license described above. We are not obligated to maintain any Feedback in confidence, pay compensation for any Feedback, or respond to any Feedback.

23. Contact Information

If you have any questions, concerns, or inquiries about these Terms of Service, your use of our website, or our services, please do not hesitate to contact us using the information provided below. We are committed to addressing your concerns in a timely and professional manner.